To start an exchange or return, head over to our Return Center here. All you need is your order number and email address to get started. 

Return Policy

Sometimes the fit isn't quite right. But no worries, we've got you! 

We accept returns within 30 days of placing your order, as long as the gear is still in its original, resellable condition with original tags attached.

Merchandise that has been worn, used, or altered will not be accepted for return, exchange, or refund.

Returns must be returned to us within 21 days of starting your return. 

How to Start a Return

To start a return, head over to our Return Center here. All you need is your order number and email address to get started. 

Keep in mind, customers are responsible for return shipping costs. You can use whichever shipping carrier you prefer, but we recommend using one that provides tracking capabilities. 

International customers are responsible for any return duties/tariffs associated with the return. 

Once we receive your return, we’ll give it a quick inspection and, if everything checks out, we will process your refund to a store credit or back to the original payment method. Please allow a few business days for your refund to show up after it’s been processed.

Please note, any shipping charges on your original order are non-refundable. 

Exchanges

Need a different size? We’re happy to help with an exchange when the size or item you’re looking for is available! During the checkout process, you will be able to select "Exchange for a different size". Follow the steps, and once your return has been checked in by our team, we will get that exchange order processed for you. 

Returning A Gift

If the item was a gift, customers will have the option of selecting a different size of the same item, or opting for a store credit to purchase a different item. Please note that additional shipping fees may apply. 

Final Sale

Items marked Final Sale are not eligible for returns or exchanges. Any additional exclusions will be noted on the product page or at checkout.

If you have any further questions or concerns, feel free to send an email to orders@instinctsurf.com and we will get back to you as soon as we can.